As part of my recent post about sharing my UXR templates, one of those templates is called the Gap Analysis template. I’ve noticed that for many UXR’s and UX Designers,…
Often you hear companies say: no we shouldn’t ask the user what they want. And I agree with that statement. Asking your user what they want will lead to an…
A journey map sometimes called a customer journey map, is a compact visual of the journey a customer makes in several phases while interacting with your product and/or brand. This…